At Franc Laurent, we pride ourselves on the expert craftsmanship and high quality of our fine jewellery. Our mission will always be to provide beautiful, ethical jewellery that our clients can enjoy for a lifetime to come. For this reason, every piece of Franc Laurent jewellery must undergo high-standard quality control testing before being delivered.
Jewellery Returns
All of our Jewellery is custom-made to your personal specifications (eg size, stone size) and cannot be returned. We do not offer refunds or returns unless the item is faulty or damaged.
Returns Process
Please read our Terms & Conditions and Terms of sale policies before making your purchase to ensure you understand the terms and conditions of your purchase. If you believe your item qualifies for a return or refund, please complete the below process.
How To Return A Faulty or Damaged Order
- Email us at info@franclaurent.com and one of our team members will arrange for your order to be sent back to the communicated address.
- When returning by mail, all returns and exchanges must include all original packaging and accompanying materials, including the packing slip and all stone certificates. Wrap the jewellery securely in a protective shipping package together with a copy of the invoice and a note with your contact details. Failure to do this may results in you not receiving the full refund amount.
- Own shipping method and insurance. Returns postage and insurance is at your own expense; This applies to both local and international clients. Franc Laurent is not liable or responsible for any loss or damage. We strongly advise you to obtain proof of delivery, such as a signature by us on receipt and consider insuring the package for the amount you paid.
Refund Process
Once we receive your order, we will verify the condition of the item and documents. Returns take between 1 to 5 business days to process upon receipt of the item. A refund will be issued via the same payment method used for the purchase. If for any reason you require an alternative form of payment, please discuss with us.
Exceptions To This Returns Policy
Franc Laurent reserves the right to refuse to refund or exchange to any client the price of the jewellery if:
- It is not returned within 30 days of our dispatch.
- There is evidence of use and wear of the item.
- It is a specially (custom) made item.
- It is a ring that has been resized to your specifications (including a ring that is made in your finger size specially for you).
- An incorrect finger size is supplied by the client.
- The reason is not related to quality issues.
- The quality issue can be easily rectified by our jeweller.
- Damage has been done due to insufficient or careless packaging.
- The item has been altered by another jeweller.