These Terms and Conditions constitute a legally binding contract between the client (‘you’) and Franc Laurent and apply to the ordering purchase, fulfilment and delivery of products (‘Products’) from www.franclaurent.com
By placing an order for Products from Franc Laurent you agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order.
Legal Rights
Your purchase of Products comes with guarantees subject to the relevant Consumer Law. Under these laws all products must be of acceptable quality, reasonably fit for purpose and must correspond to the relevant description. If you experience a major failure with our products or services you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage resulting from our product or service. If the products fail to be of acceptable quality but the problem does not amount to a major failure, you are entitled to have the products repaired or replaced.
Prices and Taxes
Prices for Products are displayed on our websites
- Franc Laurent reserves the right to change the prices of products at any time without notice to you.
- All prices of products are quoted in GBP / USD or your local currency. Local taxes and duties may be applicable to your order.
Orders
3.1 Placing an Order
Once you are ready to make a purchase by adding items to Cart, click on the Cart to Checkout and complete your order.
You acknowledge and agree that:
- An Order submitted by you is an offer by you to purchase the Products for the price as shown at the time of submission of your Order. Franc Laurent may accept or reject your offer in its absolute discretion;
- You checked your Order carefully, as an Order may not be able to be cancelled once the Order has been accepted by Franc Laurent;
- Your order, if accepted by Franc Laurent, will be a separate and binding agreement between you and Franc Laurent with respect to the supply of the Products, in accordance with these Terms and Conditions and Terms of Sale;
- All the information you have entered is complete, true and accurate.
3.2 Offer and Acceptance of an Order
When you submit an Order you will receive an automatic email to acknowledge we have received your Order. Please note that this does not mean your Order has been accepted, even if Payment has been made. Your Order constitutes an offer by you to buy the Products at the price set out in the Order.
- All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by completing the check-out process, that you enter into an obligation to pay for the Products in the event your Order is accepted by us.
- Client orders are not accepted by Franc Laurent until the time they have been processed and approved at our headquarters.
- Our acceptance is a binding agreement between you and Franc Laurent with respect to the supply of the Products, in accordance with these Terms and Conditions.
- In certain circumstances, Franc Laurent may cancel your Order after Payment as set out in these Terms of Conditions. These circumstances include, but are not limited to the following:
a. If a product is out of stock or discontinued
b. If the price or product description was incorrect (in accordance with Section 2 “Prices and Taxes” of the Terms and Conditions);
c. If a website or technical error causes the price to change during checkout process.
d. If your Order is suspected fraud in accordance with Section 3.3 of these Terms and Conditions.
In these circumstances, Franc Laurent will contact you as soon as possible with possible options on how to proceed.
In the event that Franc Laurent cancels your Order having already processed payment, we will refund the payment.
Franc Laurent reserves the right to correct any and all errors when they do occur and apologises for any inconvenience that this may cause.
3.3 Payment of an Order
Payments of an Order are accepted by credit cards (please contact us for our list of accepted credit cards), Franc Laurent Gift Card.
Franc Laurent may not be able to, or may decline to, accept payment from you for any reason including, but not limited to;
- If the name on the credit card/account does not match the name on the Order, or the Order and Payment are suspect;
- Where our fraud detection systems detect possible irregularities;
- Because your financial institution has declined payment or flagged a suspected breach
- Because your credit card has expired.
In these cases, Franc Laurent may refuse to accept your Order or keep your Order on hold, and ask you to provide additional information (such as proof of identity documents).
Should we not hear back from you, or don’t accept your proof of identity due to suspected fraud, Franc Laurent reserves the right to cancel your Order.
3.4 Cancellation of Orders
Franc Laurent reserves the right to cancel, at any time before delivery and for whatever reason, an Order that has been previously accepted. Franc Laurent may do this for possible reasons such as those listed in Clauses 3.2 or 3.3, or for the reasons including but not limited to those listed below:
- Products were subject to an error on the Website, in relation to technical errors, description, price or image errors, which was not discovered prior to the Order being accepted;
- Franc Laurent’s suppliers are unable to supply Products that they have previously promised to supply;
- An event beyond Franc Laurent’s control, such as storm, fire, flood, earthquake, terrorism, power failure, failure of computer systems, etc means that Franc Laurent is unable to supply the Products within a reasonable time;
You may ask Franc Laurent to cancel your Order only:
- if Franc Laurent has breached a material term of this Agreement;
- Prior to acceptance by Franc Laurent;
Where Franc Laurent cancels your Order, we will send you an email (written or automatically sent), notifying you of the cancellation.
In the event of an Order cancellation, where Payment has been processed, Franc Laurent will refund any money paid in respect of that Order.
Franc Laurent is not liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order.
Availability and Delivery of Products
4.1 Availability
Almost all of Franc Laurent’s items are made to order. Jewellery can take anywhere from four to eight weeks (subject to change during peak periods) depending on the item. Franc Laurent endeavours to deliver products in a timely manner, but sometimes delays can occur. We cannot guarantee availability of stock items at all times, nor delivery times of any products.
For the most accurate information and timing on a piece of jewellery, please contact us directly.
You acknowledge and agree that:
- Delivery times may vary from product to product;
- Any delivery times advised are given as a guidance only, and some further delays may occur;
- Delays may occur during busy seasons
- Franc Laurent will not be liable to you or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Products to you or delay in the availability of Products for pick up in store.
4.2 Delivery
- The risk and title of the Products is passed to you on the date and time of delivery of the Products to the delivery address you provided in your Order. Please note, this does not include requiring a signature on delivery from you.
- Following the dispatch of your Products, Franc Laurent will email you a confirmation of dispatch with a tracking number where you can track the location of your Products.
- On delivery you may be required to sign for proof of delivery. If you are not available, your parcel may be taken to your nearest Post Office, Depot or Other Postal Hub for collection.
- If your parcel is returned to us due to an incorrect address supplied by you or you are not available, we will attempt to re-deliver to you at a later date. We may charge you a reasonable fee for doing this. We will contact you first before doing this for your approval of this charge.
Refunds of your Money
Where Franc Laurent is obliged to refund your payment in accordance with these Terms and Conditions, you acknowledge and agree that:
- Franc Laurent will endeavour to process your refund within 2 business days during business hours unless otherwise specified;
- Franc Laurent may process the refund in part payments according with the merchant banks processes;
- The time that it takes for you to actually receive your refund will depend on how quickly your financial institution processes the refund.
Overdue Payment
In the event that the client has not responded to our request for final payment, within 28 days of completion, we, Franc Laurent, reserve the right to sell or repurpose the item as payment for the product or service provided. This will only be done as a last resort. We will give the client every opportunity to make payment and receive the item before holding it as payment.
Uncollected Products
Clients with products that have not been collected within 28 days of notice of completion will be notified at a final time to collect their products. If no response is received after 90 days Franc Laurent reserves the right to dispose of the products.
Return of Products
- You should check your Products as soon as they are delivered in order to ensure they have not been damaged in transit. If you notice any damage from transit, please contact Franc Laurent immediately.
- If there is a problem with the Products you received, please refer to our Return Policy which forms part of these Terms and Conditions.
- To return products to us, simply follow the instructions below:
1. Please contact us first at sales@franclaurent.com to advise us of your intention;
2. We will provide you with the address where the items should be returned
3. Wrap the jewellery securely in its original packing and in a protective shipping container with bubble wrap or a padded envelope;
4. Include a note with your contact details and reason for return;
5. Postage and insurance are your responsibility and at your expense. For your protection, please ship your item insured, with tracking number and proof of delivery, such as a signature by us on receipt
Franc Laurent will contact you once we have received your return.
In returning your package you acknowledge that Franc Laurent is not responsible for items lost or damaged while shipping.
Privacy
Franc Laurent’s policy on the collection, use and disclosure of clients’ personal information is set out in its Privacy Policy which forms part of these Terms and Conditions.
General
- Your use of this website is governed by the Terms and Conditions.
- Franc Laurent reserves the right to amend these Terms and Conditions at any time, with no notice to you. Any amendment will take effect from the time that it appears on the Website.
- These Terms and Conditions are governed by the relevant laws.